Wj12 Privacy Policy — Your data is our responsibility

Wj12 (wj12.app) is a trusted online Sports Betting and gaming platform for users in Bangladesh. We place the highest value on our users' privacy and are fully committed to protecting their personal information.

In this document, "wj12", "platform", and "we" refer to the wj12.app website and its mobile application. "User" and "you" refer to any person who browses, registers on, or uses wj12's services. "Personal information" refers to any data that can directly or indirectly identify you.

Wj12's Privacy Policy is built to meet international data protection standards. We believe transparency is the foundation of trust, so you have every right to know how your information is being used.

Wj12 collects two types of information — data you provide directly and data collected automatically. See the table below for details:

Wj12 collects only what is necessary. Gathering excessive or unnecessary data goes against our policy.

Wj12 uses your personal information only for specific, legitimate purposes. Your data is never sold or shared with third parties for advertising.

• Account management: For account registration, login, and security.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To resolve your issues and provide assistance.
• Security: To prevent fraud and unauthorized access.
• Legal compliance: To meet the requirements of licensing authorities and law enforcement agencies.
• Responsible Gaming: To identify signs of addiction and provide support.
• Service Improvement: For analytics to improve the user experience.

Wj12 retains your personal information only for as long as necessary. Data needed to maintain your account is kept while the account is active. After closure, certain information is retained for a defined period to meet legal obligations.

• Transaction records: up to 5 years (as required by law).
• KYC documents: retained for up to 3 years after account closure.
• Gaming history: for the full duration of the active account.
• Cookie and technical data: typically 30 days to 1 year.

Once data is no longer needed or its retention period has expired, it is securely deleted or anonymized.

Wj12 does not generally share your personal information with third parties. However, sharing may be required in the following limited circumstances:

• Payment Providers: Solely to process transactions with payment providers such as Mobile Banking, Nagad, and Rocket.
• Game software providers: To manage gameplay with third-party game platforms.
• Law enforcement agencies: When required by court order or lawful investigation.
• Licensing Authority: For regular reporting to regulatory authorities.

Wj12's website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help make the site easier to use.

• Essential cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Functional cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To analyze site usage patterns and support service improvements.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features of the site.

As a wj12 user, you have the following rights over your personal information. To exercise these rights, please contact the wj12 support team.

Wj12 uses industry-leading security technology to keep your data safe. Our security framework is multi-layered — protection is enforced at multiple levels rather than relying on any single measure.

• 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): OTP verification as an additional security layer.
• Firewall & DDoS Protection: Server-level attack prevention.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Access control: Only authorized personnel have access to specific data.
• Real-Time Monitoring: 24/7 suspicious activity detection system.

Wj12 is an adults-only platform. Anyone under the age of 18 is strictly prohibited from opening an account or using our services. wj12 does not knowingly collect any data from minors.

Age verification is carried out at registration and confirmed through the KYC process. If any minor's data is collected inadvertently, it is deleted immediately upon discovery and the associated account is closed.

Wj12 may update this Privacy Policy from time to time. For any significant changes, a notice will be posted on the website and registered users will be notified by email or SMS.

Continued use of wj12 after any changes take effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

For any questions, requests, or complaints regarding this Privacy Policy, please contact the wj12 support team. We typically respond within 48 hours.

If you wish to access, correct, or delete your personal information, we will act as promptly as possible after verifying your identity. wj12 respects your right to privacy and takes all requests seriously.